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BPO Services

BPO Services

AJNA CHAKRAA is one of the leading providers of Business Process Outsourcing (BPO) services, offering a wide range of back office data entry services, customer care & support and telemarketing outsourcing solutions to clients worldwide. Aided by world-class infrastructure, business competencies, strong domain knowledge and a dedicated group of highly skilled and trained professionals, we aim to be the premiere business process outsourcing services provider to our clients. Each service is aimed to help your business evolve and efficiently optimize the way it runs.

Challenges

Our Services

What Do We Do

Customer Service

 

Multi-channel (phone, email, live chat) and multi-lingual customer service outsourcing.

Lead Generations

 

We manage your contact lists, make cold calls and qualify leads for your sales team.

Back Office

 

Our range of back office services ensure faster turnaround times and high accuracy.

Data Entry

 

Guaranteed quality and faster turnaround for your data entry and processing projects.

Appointment Setting

 

Digital lead management and customer contact to confirm appointments and visits.

Telesales

 

Sales enquiry management, order management, reselling, upsells and cross-sales.

Finance & Accounting

 

We provide range of service such as Customer Onboarding, Credit Processing, Digitization & Scanning, CKYC Fulfilment.

Digital Transformation

 

We work with you wherever you are in your transformation journey to combine our expertise.

Completed Projects

VR FORM FILLING

Process: Convert JPEG images into Database file.
Input : Fetch input as lot or batch format in zip format. A lot contains minimum 100 records which is in Italian Country Handrwrite.
Production: 1,15,000 records per month (10 seats work)-

PROOF READING

Duration: 6 months
Process : Quality Checking. This process includes Quality editing using OCR Conversion Software. Production: 7000 files per month(5 seats work)

HTML TAGGING

Duration: 7 months
Process: Convert JPEG images into Wordpad file
Input(Fetch input as batch format in zip format). A lot contains minimum 250 images.
Production: 5000 images per month(10 seats work).

AUDIO TRANSCRIPTION

Duration: 11 months 
Process: Convert Audio format to Text format
Production: 60 files(1 hr) per month(5 seats work)

EPUB, XML CONVERSION

Duration: Feb 2012 – till date
Process: Convert Pdf to epub format
Production: 45000 files(based on pages – 15 seats work)

IDEA/VODAFONE LEAD GENERATION

Duration: Feb 2013 – Dec 2014
Process: Postpaid sim card sales Management

Ongoing Projects

AXIS BANK CHEQUE TRUNCATION SYSTEM(CTS) – PAN INDIA

Process: CTS clearing comprises majorly of 2 modules – Data Entry and L1 QC (Level 1 Quality Checking)
i) Data entry (DE) has various snippets of cheques/slips of various modules like date, amount, accounts, etc
ii) L1 QC is the next step once data entry is done.
Total Branches : 4500
Production : 400000 records per month.

KOTAK BANK CHEQUE TRUNCATION SYSTEM(CTS) – PAN INDIA​

Process: CTS clearing comprises majorly of 2 modules – Data Entry and L1 QC (Level 1 Quality Checking)
i) Data entry (DE) has various snippets of cheques/slips of various modules like date, amount, accounts, etc
ii) L1 QC is the next step once data entry is done.
Total Branches : 1600
Production : 100000 records per month.

Let’s get started with your project

Our services aim at unifying knowledge, mechanism, human resources and technology, to establish a good comprehensive package.

Let us provide the support you deserve.

Get in touch to know more about our solutions for your business.

Let’s get started with your project

Our services aim at unifying knowledge, mechanism, human resources and technology, to establish a good comprehensive package.

Let us provide the support you deserve.

Get in touch to know more about our solutions for your business.

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